Terms & Conditions


Returns Policy

This policy refers to candle or products purchased directly from this website. It does not apply to candles or other product purchased at Fairs or specialist events.

If you need to return an item, simply contact us via the contact page outlining your reason. We will notify you via e-mail of your refund once we have received and the returned item.

Please ensure you return the goods to us unused within 5 days. The items must be returned in the condition they were received, at your own expense. Once we received the item we will issue a refund. All returns must be securely packaged when returned. If the package is lost or stolen on its return, you are responsible for claiming compensation from the courier responsible. Items returned to us that arrive damaged or lost will not be refunded.

Please inform us of any breakage within three days of receiving your order. Photographic evidence of damage will always be required.

Where your order was paid by credit/debit card attached to a PayPal account it will be refund via PayPal.

Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items, but in the case of vintage glass, which is both fragile and heavy, we may choose to provide a refund instead.

Delivery Policy

UK Mainland Deliveries

In most cases we deliver via Royal Mail Second Class Signed for, in our experience typically a 48-72 hrs service, not a guaranteed service. Although delivery within the UK Mainland is fulfilled in the most economical way, dependent on size and weight.

We will inform you of the estimated delivery time when you place your order, via email. If you order a bespoke item, the delivery time will inevitably take longer.

Please allow up to 5 working days for packing and delivery before contacting us.

Non UK Mainland Deliveries


All Non UK Mainland deliveries will be fulfilled in the most economical way, dependent on size and weight.

During busy periods, such as Christmas, delivery may take considerably longer.

Privacy Policy

Privacy Guarantee

We at The Kent Candle Company respect the privacy of all our customers and guarantees that your personal information is safe with us. We will never share your details with any third parties whatsoever unless directed to do so by law.

Protection of Personal Information

As required by the UK Data Protection Act of 1984 and 1998, we follow strict security measures in the storage and disclosure of personal information to prevent unauthorised access.

Secure Online Payments

Payment processing is delivered by PayPal. Any sensitive information you send to PayPal, from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol.


We will retain the e-mail address given by you only to notify you of the despatch of your order. We may also e-mail special offers or promotions to you using this information. We will never pass your details onto third parties.

Telephone Numbers

Customers and Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online, if necessary.


By using The Kent Candle Company Website and providing us with your personal information, you are accepting the privacy practices that are described in this policy statement.
We may update our Privacy Policy without prior notice so please check from time to time.

Terms & Conditions

Last update: 18th April 2017

This website is operated The Kent Candle Company. (Hereafter referred to as “The Kent Candle Company/we/our/us”). As a user of this website (hereafter referred to as “you/your”) you acknowledge that any use of this website by you including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important sections e.g. Returns Policy, Delivery and Privacy Policy.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority or the consent of your parent or guardian to do so.

Please make sure you:

* Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
* Print a copy for future reference.
* Also read our Privacy Policy section regarding your personal information.

1. General

1.1 We reserve the right to change these terms and conditions at any time, any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use the website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

2. Order process

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered.

3. Delivery

Delivery charges and estimated timescales may be specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. The Kent Candle Company shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Please refer to our Delivery Policy for further delivery details.

4. Payment

4.1 We will refund any payment made from your card in the unlikely event that goods are unavailable or if we are unable to fulfil your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

4.2 Payment can only be made by PayPal, any credit or debit card that is attached to your PayPal account is accepted. For information about secure on-line ordering please see our Privacy Policy.

4.3 All prices include VAT and delivery charges are subject to change, unless stated otherwise. Please see our Delivery Policy for further details.

5. Returns, Cancellations and Refunds

5.1 For our refund policy, please see our Returns Policy.

5.2 Cancelation are possible up to the point of item dispatch. Please contact us as soon as possible if you wish to cancel an order. If the items have been dispatched for delivery, then a return will be required, please see our Returns Policy.

5.3 All sizes and measurements are in millimetres and are approximate although we try to make sure that they are as accurate as possible.

6. Intellectual Property

6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us (as appropriate). You are permitted to use this material only as expressly authorised by us (as appropriate). The content of this website (including without limitation any text, visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, The Kent Candle Company will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website The Kent Candle Company will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and The Kent Candle Company accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8. Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

The Kent Candle Company website is operated and administered by The Kent Candle Company.

If you wish to send us written correspondence, please write to:

Church View
4 Newman Drive
ME10 2RF

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.

By placing an order you agree to the terms and conditions stated above.

If you require any further information which is not available, please do not hesitate to contact us.