*CALM IS NOT SUITABLE FOR NUT ALLERGY SUFFERERS AS IT CONTAINS NUT OIL
This policy refers to candle or products purchased directly from this website. It does not apply to candles or other product purchased at Fairs or specialist events.
If you need to return an item, simply contact us via the contact page outlining your reason. We will notify you via e-mail of your refund once we have received and the returned item.
Please ensure you return the goods to us unused within 5 days. The items must be returned in the condition they were received, at your own expense. Once we received the item we will issue a refund. All returns must be securely packaged when returned. If the package is lost or stolen on its return, you are responsible for claiming compensation from the courier responsible. Items returned to us that arrive damaged or lost will not be refunded.
Please inform us of any breakage within three days of receiving your order. Photographic evidence of damage will always be required.
Where your order was paid by credit/debit card attached to a PayPal account it will be refund via PayPal.
Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items, but in the case of vintage glass, which is both fragile and heavy, we may choose to provide a refund instead.
DURING THIS DIFFICULT, PANDEMIC PERIOD WE WILL ASSESS POSTAGE ON A DAILY ORDER BASIS AND CHOOSE A COURIER SUITABLE FOR THE INDIVIDUAL ORDER PLACED AND REFUND THE DIFFERENCE IN PRICE FROM THAT PAID. In most cases we deliver via Royal Mail Second Class Signed for, in our experience typically a 48-72 hrs service, not a guaranteed service. Although delivery within the UK Mainland is fulfilled in the most economical way, dependent on size and weight.
We will inform you of the estimated delivery time when you place your order, via email. If you order a bespoke item, the delivery time will inevitably take longer.
Please allow up to 5 working days for packing and delivery before contacting us.
PLEASE CONTACT US PRIOR TO ORDERING AS WE DO NOT DELIVER TO EVERY DESTINATION, CONTRY OR TERITORY.
All Non UK Mainland deliveries will be fulfilled in the most economical way, dependent on size and weight.
During busy periods, such as Christmas, delivery may take considerably longer.
For more information please read our full Terms and conditions of supply